FAQ

MY PACKAGE WAS UNABLE TO BE DELIVERED DUE TO THE WRONG ADDRESS: Please double check the address entered when checking out and double check your confirmation email as well. If your address cannot be verified by USPS we will email you for an alternative address.

 

HOW OFTEN SHOULD I USE MY PRODUCTS?: We recommend cleansing, toning, applying serum and moisturizing at night and in the morning. Scrubs are to be used 2-3 times weekly after cleansing. Masks are to be used once or twice a week. Lip scrubs are to be used 3-4 times a week.

 

HOW DO I KNOW WHAT PRODUCT IS BEST FOR MY SKIN TYPE?: For each product there are descriptions explaining which skin type the product is designed for. If you’re unsure on what product will work best for your skin feel free to email us or text our skincare line. (kiyahmesthetics@gmail.com / 708-690-8844)

 

IN WHAT ORDER SHOULD I USE MY PRODUCTS?: When applying your skincare, depending on which products you purchased you’ll use them in the order listed below:

  1. Cleanse
  2. Exfoliate
  3. Mask
  4. Tone
  5. Serum
  6. Moisturizer
  7. SPF

 

HOW LONG DOES IT TAKE TO SEE RESULTS?: Everyone’s skin is different. Thus, results will vary between individuals. We recommend staying consistent with your routines everyday to better increase your chances of seeing results sooner. We also recommend you give your skin about 2-3 months to adjust to the new products you’re using. Although a specific product may work for someone else, it may not work for you and that’s perfectly fine. We offer live assistance through the site Monday-Friday 10am-6pm central time. Simply join the homepage of the site and you’ll see the assistance chat in the lower right corner. We’re here to help you find which one of our products works best for YOU!